Customer Service Executive
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Key skills for this role
About the Role
OWN VISA PREFERRED We are looking for a dedicated Customer Service Executive who will ensure our clients continue to receive outstanding service and value long after their purchase.
Key Skills for This Role
Full Job Posting
Own Visa Preferred
We are looking for a dedicated **Customer Service Executive** who will ensure our clients continue to receive outstanding service and value long after their purchase.
Key Responsibilities
- Act as the main point of contact for customers after the sale, ensuring a smooth transition from sales to support.
- Provide onboarding, training, and guidance to help customers get the most out of our products/services.
- Proactively follow up with clients to address concerns, resolve issues, and ensure high levels of satisfaction.
- Handle after-sales inquiries, service requests, and product support in a timely and professional manner.
- Collaborate with technical and operations teams to resolve customer problems efficiently.
- Track customer feedback and report insights to improve after-sales processes and product offerings.
- Maintain accurate records of customer interactions and service updates in the CRM system.
- Should be able to do 50-100 calls per day which good communications skills.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 1-2 years of experience in customer support, customer success, or account management (UAE experience preferred).
- Freshers with home country experience are encouraged to apply.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to manage multiple accounts and resolve issues under pressure.
- Proficiency in CRM systems and customer service tools.
- Fluency in English (Arabic is an advantage).
- Pay: AED2,500.00 - AED3,000.00 per month
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