Customer Service - Ecommerce
Key Skills for This Role
Full Job Posting
Responsibilities
- Manage client requests and resolve issues efficiently while maintaining a positive customer experience.
- Provide timely and professional support to clients via email, chat, or phone.
- Coordinate with internal teams using online collaboration tools such as Asana to ensure a smooth workflow.
- Assist in managing online platforms such as Shopify, including basic troubleshooting and client guidance.
- Maintain clear and accurate communication with clients regarding orders, services, and updates.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Strong verbal and written English communication skills.
- Prior experience in customer or client support, preferably with international clients.
- Ability to remain tactful, professional, and solution-oriented in challenging situations.
- Familiarity with Shopify, OpenCart, or similar platforms.
- Must be located in the UAE.
Employment
- Full-time, permanent employment.
Workplace
- Work location is in person.
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