Customer Service
About This Role
Key Responsibilities
- Customer Assistance: Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Issue Resolution: Address and resolve customer complaints, shipping delays, and service issues in a timely and professional manner.
- Service Guidance: Provide accurate information about Shiplifier's services, pricing, and processes to both new and existing customers.
- Account Management Support: Assist customers in tracking shipments, managing their accounts, and understanding their shipping options.
- Problem Escalation: Collaborate with relevant departments to resolve complex issues and ensure customer satisfaction.
- Feedback Collection: Gather customer feedback and suggest improvements to enhance the overall customer experience.
- Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system.
Qualifications and Requirements
- Experience:
- Previous experience in customer service or support (preferably in the shipping, logistics, or e-commerce industry).
- Skills:
- Strong verbal and written communication skills in English (Arabic proficiency is a plus).
- Excellent problem-solving and conflict-resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and customer support tools is an advantage.
- Education:
-Bachelor’s degree in Business, Communications, or a related field.
- Personal Traits:
- Customer-focused with a positive attitude.
- Detail-oriented and reliable.
- Team player with the ability to work independently.
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
Experience:
- customer service: 2 years (Preferred)
Work Location: In person
Similar Jobs
Customer Service Executive (Female)
Fresher: Bridging Nature's Beauty with Business Innovation · Dubai
**Job Title:** Customer Service (Female) **Location:** Al Qouz Ind. third \- Al Quoz \- Dubai **Company:** The Bridal Atelier **Job Type:** Full Time **Job Summary:** We are seeking a well\-presented and customer\-orient
Today
Generate Resume ↗Female Customer Service Executive (Arabic Speaker)
Fresher: Bridging Nature's Beauty with Business Innovation · Dubai
**Job Title:** Customer Service (Female) **Location:** Al Qouz Ind. third \- Al Quoz \- Dubai **Company:** The Bridal Atelier **Job Type:** Full Time **Job Summary:** We are seeking a well\-presented and customer\-orient
Today
Generate Resume ↗Customer Service Agent, French Speakers
Wheely · Dubai
### **About Wheely** Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting\-edge technology with the craft of five\-star chauffeuring to deliver an exper
Yesterday
Generate Resume ↗Customer Service & Quality Manager – Fintech
TNW Optimal Innovation · Abu Dhabi
**Role Overview** We are looking for a hands\-on Customer Service \& Quality Manager to lead and improve our customer support function across our fintech products. This role is responsible for ensuring fast, clear, and r
Yesterday
Generate Resume ↗Customer Service - Emirati only
Asico Real Estate Llc · Dubai
Serve as the first point of contact for customers, addressing inquiries and resolving issues while maintaining records and supporting administrative tasks.
2 days ago
Generate Resume ↗Customer Service Representative
Duserve Facilities Management · Dubai
Provide administrative and customer support, manage client interactions, ensure information security compliance, and adhere to quality and safety standards.
2 days ago
Generate Resume ↗Customer Service Officer (ARABIC SPEAKER)
Confidential Company · Dubai
Handle customer inquiries, promote services, maintain records, resolve complaints, requiring Arabic and English fluency, strong communication, and customer service experience.
2 days ago
Generate Resume ↗Customer Service Associate - Tagalog/English Speaking (Relocation to Bangkok, Thailand)
TDCX · Dubai
**Enable your future** At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward\-thinking brands, and explore what’s possible w
2 days ago
Generate Resume ↗Customer Service Officer
EGR Holding LLC · Abu Dhabi
**The Customer Service Officer** is responsible for providing exceptional customer service and support to clients throughout their interaction with the company. This role involves addressing inquiries, resolving issues,
2 days ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required