Customer Service Executive (Female)
About This Role
Job Title: Customer Service (Female)
Location: Al Qouz Ind. third - Al Quoz - Dubai
Company: The Bridal Atelier
Job Type: Full Time
Job Summary:
We are seeking a well-presented and customer-oriented Female Customer Service Executive (Arabic Speaker) to join our team. The ideal candidate will be responsible for assisting clients, managing appointments, and ensuring a smooth and elegant customer experience in line with our luxury brand standards.
Key Responsibilities:
· Greet and assist clients in a professional, warm, and welcoming manner
· Communicate effectively with customers in both Arabic and English
· Handle inquiries via phone, WhatsApp, email, and in-store
· Schedule and manage bridal appointments and fittings
· Provide detailed information about products, services, and pricing
· Maintain accurate customer records and appointment schedules
· Follow up with clients before and after appointments
· Support the sales and styling team to ensure excellent service delivery
· Ensure the boutique is always neat, organized, and presentable
· Assist with basic administrative tasks as required
Qualification & Skills:
· Female candidate only
· Must be fluent in Arabic and English
· Bachelor’s degree or diploma in Business Administration, Hospitality, Marketing, or a related field preferred
· Minimum 3–5 years of experience in customer service, retail, hospitality, or luxury fashion preferred
· Strong communication and interpersonal skills
· Presentable with a polished and professional appearance
· Excellent organizational and multitasking abilities
· Proficient in MS Office and basic computer systems
· Customer-focused with a positive and proactive attitude
Work Location: In person
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