customer service

About Us

Job Summary

Key Responsibilities

• Account Management Oversee end-to-end invoicing for long-term rental customers, including generating and distributing monthly invoices, following up on pending payments, and reconciling received payments with outstanding balances. Monitor customer accounts for dues related to fines, Salik, fuel, and other operational charges. Maintain accurate and updated documentation for each customer and their assigned vehicles. Track billing cycles and proactively notify customers of due dates, charges, and available payment options.
• Vehicle Handover Replacement Coordinate vehicle handovers and replacements, ensuring all outstanding dues are cleared before release. Liaise with Finance and Operations teams to confirm account clearance before assigning new vehicles.
• Operations Coordination Collaborate with the Operations team to schedule timely vehicle deliveries, pickups, and replacements. Ensure all vehicle handovers include complete pre- and post-use inspection documentation, along with signed acknowledgment of condition and terms by the customer.
• Customer Communication Serve as the primary point of contact for long-term rental clients. Handle inquiries, feedback, and complaints with professionalism and a solution-oriented approach. Educate customers on company policies, billing structures, and appropriate vehicle usage guidelines.
• Issue Resolution Proactively identify and resolve billing, service, or vehicle-related issues. Escalate complex concerns to relevant departments when needed and ensure consistent follow-up until full resolution.
• Reporting Analysis Maintain dashboards to track active trips, vehicle utilization, and overall customer account status. Reconcile trip data with billing and operational logs. Prepare monthly and quarterly reports covering customer dues, payment status, key operational KPIs, and customer trends or growth metrics.
• Process Improvement Gather insights from customer interactions to support service improvements. Recommend enhancements to billing communication, internal coordination, and customer experience processes.

Qualifications

• Graduate of Business Administration, Office Management, or a related field.
• Preferably with experience in billing, collections, or similar administrative roles.
• Strong communication skills in English (additional languages are a plus).
• Excellent time management skills and highly organized in handling multiple accounts.
• Proactive, detail-oriented, and comfortable working cross-functionally.
• If you meet the above criteria and are ready to join immediately, we’d love to hear from you!

Job Details

About The Company

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