Customer Service Coordinator- Order to Cash
Role Overview
Customer Service Coordinator supporting the Middle East Supply Chain team.
The role covers the end-to-end Order-to-Cash journey and emphasizes ownership and process improvement.
The team supports a portfolio of prestige beauty brands across the Middle East.
Key Skills for This Role
Full Job Posting
Role overview
Customer Service Coordinator supporting the Middle East Supply Chain team.
The role covers the end-to-end Order-to-Cash journey and emphasizes ownership and process improvement.
The team supports a portfolio of prestige beauty brands across the Middle East.
What you will do
- Own order processing, claims management, and customer queries from validation through resolution.
- Troubleshoot order failures, supply constraints, delivery issues, and fulfillment risks proactively.
- Manage claims for timely resolution, root cause analysis, and prevention.
- Track and report service levels, order performance, claims trends, and operational KPIs.
- Partner with customers and internal teams to understand, answer, and resolve issues.
- Identify opportunities to simplify, automate, and improve processes, including workflows, bots, system enhancements, and new ways of working.
- Maintain data integrity, process controls, and compliance.
Qualifications
- Strong experience across order and claims management, ideally in an Order-to-Cash environment.
- Around five years of relevant experience, depending on background and scope.
- SAP experience is required.
- Strong analytical, reporting, and problem-solving capabilities.
- Agile, proactive, solutions-focused approach with ownership and accountability.
- Strong customer focus and follow-through.
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