Customer Service Coordinator(Logistics)
Position: Customer Services Coordinator Location: Dubai, UAE Reporting To: Assistant Manager – Customer Service Employment Type: Full-Time Key Responsibilities Booking & Documentation Forecasts: Conduct daily follow-ups with customers and circulate Cargo Booking Forecasts (CBF).
Skills
About This Role
Role Overview
- **Position**
: Customer Services Coordinator
- **Location**
- : Dubai, UAE
- **Reporting To**
- : Assistant Manager – Customer Service
- **Employment Type**
- : Full-Time
Booking & Documentation
- **Forecasts**
- : Conduct daily follow-ups with customers and circulate Cargo Booking Forecasts (CBF).
- **Bookings**
- : Coordinate and process customer bookings for company services and third-party carriers.
- **NOCs**
- : Verify customer details and issue Voyage No Objection Certificates.
- **Imports**
- : Prepare and issue arrival notices to import customers prior to vessel arrivals.
Customer Service & Communication
- **Inquiries**
- : Respond promptly to customer inquiries and provide professional support.
- **Quotations**
- : Handle customer rate requests and prepare accurate quotations.
- **Updates**
- : Maintain regular communication with customers, agents, and service providers.
- **Schedules**
- : Ensure timely updates regarding vessel schedules, bookings, and service changes.
System Updates & Coordination
- **Data Entry**
- : Update booking details and vessel schedules in internal enterprise systems.
- **Liaison**
- : Coordinate with internal departments and external agents for seamless operations.
- **Records**
- : Maintain accurate customer and shipment records.
Customer Retention & Business Development
- **Win-Back**
- : Identify inactive customers and implement initiatives to regain business.
- **Monitoring**
- : Track weekly and monthly customer loading volumes and performance trends.
- **Retention**
- : Support customer relationship management activities to improve business growth.
Health, Safety & Environment (HSE)
- **Compliance**
- : Comply with company health, safety, and environmental policies.
- **Reporting**
- : Report accidents, incidents, hazards, and near misses promptly.
- **Authority**
- : Exercise stop-work authority whenever unsafe conditions are identified.
Education
- **Degree**
- : Diploma or Bachelor's Degree.
- **Fields**
- : Business Administration, Logistics, Supply Chain, or Maritime Studies.
Experience
- **Duration**
- : Minimum 2–3 years of experience in Customer Service.
- **Industry**
- : Shipping, Logistics, Freight Forwarding, or Maritime industry is preferred.
Technical Skills
- **Market**
- : Strong understanding of the Middle East shipping and logistics market.
- **Software**
- : Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
- **Systems**
- : Experience with standard industry shipping and logistics ERP software is an advantage.
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