Customer Service Concierge

Key Responsibilities

• Receives watch items needing repair from customers and records the condition, image, and description of the item received.
• Enters estimates and other data for service jobs into Salesforce. Updates estimates, completion dates, and pick-up dates.
• Communicate with customers regarding estimates, charges, delays, and job status.
• Listen to customer concerns and take appropriate action, involving management when necessary.
• Prepare completed repairs for pick-up, determine final pricing, and ensure accurate documentation.
• Sizes and adjusts watches for clients.
• Orders watch bands.
• Participates in training.
• Offer and serve beverage items to clients.
• Keeps beverage items well stocked and orders as necessary.
• Maintains an organized watch sizing tool kit and orders blades and tools when necessary.
• Audits inventory of repair forms periodically and orders when necessary.
• Assists in cleaning and setting up the store.
• Participates in semi-annual inventory process.
• Performs other duties as assigned.
• Standing, walking, and stooping 90% or more of the time.
• Occasional lifting of 20 pounds or more.
• Talking and hearing to exchange spoken information.
• Mental functions including copying, computing, coordination, and communication.
• Job Qualifications:
• Knowledge of fine watches offered by The 1916 Company.
• Knowledge of business English, spelling, and grammar.
• Effective communication skills, both oral and written.
• Ability to recognize and solve customer problems.
• Ability to build rapport and understand customer needs.
• Ability to handle unique situations and difficult customers.
• Ability to plan, organize, and carry out assignments effectively.
• Ability to prioritize tasks and maintain complete records.