Customer Service Associate | Retail | M&S | Ras Al Khaimah
The role involves delivering exceptional customer service, managing inquiries, maintaining store standards, and supporting sales through effective communication and inventory ma.
Skills
About This Role
Overview
- The Customer Service Associate is integral to delivering exceptional customer service while supporting sales and maintaining store quality. This role involves managing customer inquiries, ensuring the store is visually appealing and well-stocked, and processing transactions efficiently. Success in this role is measured by customer satisfaction, sales growth, and the upkeep of store standards.
Customer Service & Complaint Handling
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
Visual Merchandising & Store Maintenance
- Ensure that the store is well-organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
Stock Management & Inventory
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
Sales Support (Upselling & Cross-selling)
- Recommend products to customers based on their needs, focusing on upselling and cross-selling.
- Stay updated on product information to make informed recommendations.
Cash Register Operation
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.
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