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Customer Service Associate – E-commerce Inbound Support – GIG – Howrah, India

Fusion CX
Howrah, IND
Part-time
Entry
Onsite
Discovered 1 months ago
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Full Job Posting

About the Role

As a Customer Service Associate, you will use your communication, analytical, and logical reasoning skills to understand problem statements raised by suppliers or vendors, quantify the issue where required, and propose appropriate solutions. The role also involves working with digital productivity tools and handling communication through Hindi and English.

Key Responsibilities

  • Handle customer and business-related queries using strong verbal and written communication skills.
  • Communicate effectively with suppliers and vendors to understand their concerns and requirements.
  • Analyse and quantify problem statements raised by suppliers or vendors.
  • Use analytical and logical reasoning to understand issues and propose appropriate solutions.
  • Communicate information clearly and professionally in Hindi and English.
  • Use MS Office and Google Spreadsheet/Google Document for relevant work and documentation.
  • Apply e-commerce knowledge and understanding to customer or business-related queries where required.
  • Maintain clear and effective written communication while handling assigned responsibilities.

Job Requirements:

  • Minimum Qualification: Class XII / H.S. Pass.
  • Language Proficiency: Strong communication skills in Hindi and English.
  • Excellent verbal and written communication skills.
  • E-commerce experience and knowledge will be an advantage.
  • Hands-on experience with MS Office, Google Spreadsheets, Google Documents, or similar productivity tools.
  • Strong analytical and logical reasoning skills.
  • Ability to quantify problem statements raised by suppliers or vendors.
  • Ability to understand problems and propose appropriate solutions.

Work Details

Position: Customer Service Associate

Role: E-commerce Inbound Support

Location: Howrah, India

Work Type: GIG

Work Mode: Work From Office (WFO)

Why Join Fusion CX?

E-commerce support brings together customer communication, business understanding, and practical problem-solving. In this GIG opportunity, you’ll work with supplier and vendor concerns while developing the ability to understand issues, work with relevant information, and communicate solutions clearly.

The role also provides hands-on exposure to e-commerce support, digital productivity tools, and structured problem-solving, giving you experience that can be valuable across customer service and e-commerce operations.

What You Will Gain

Build experience in e-commerce customer support and customer service.

Strengthen Hindi and English communication skills in a professional environment.

Develop stronger analytical and logical reasoning abilities.

Gain practical experience by understanding and quantifying supplier and vendor concerns.

Develop problem-solving skills by identifying issues and proposing solutions.

Build hands-on experience with MS Office and Google productivity tools.

Gain exposure to supplier and vendor interactions within an e-commerce environment.

Apply Today

If you’re searching for GIG or part-time customer service jobs in Howrah, customer service jobs in Howrah, e-commerce jobs in Howrah, e-commerce customer service jobs in Howrah, call centre jobs in Howrah, customer care jobs in Howrah, Hindi customer service jobs in Howrah, or e-commerce support jobs in Howrah, explore this opportunity with Fusion CX. Apply today and take the next step in your customer service career.

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