Customer Service Associate – Retail Chat Support – Durgapur, India

About the Role

As a Customer Service Associate – Retail Chat Support, you will work in a structured digital customer support environment where written communication, typing accuracy, system navigation, and customer understanding are important. You will communicate with customers in Hindi and English according to their language preference while working with CRM, telephony, and contact centre applications.

Key Responsibilities

Communicate with customers through chat-based support in Hindi and English according to their language preference.

Understand customer requirements and provide clear, accurate, and professional written communication.

Use internet and mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities.

Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.

Maintain accurate written communication and customer interaction details while meeting required typing and language standards.

Retail customer support increasingly depends on fast, accurate, and well-structured digital communication. This role gives you the opportunity to build practical experience in chat-based customer service while strengthening your written communication, typing accuracy, and digital support skills.

Whether you are beginning your career or bringing relevant experience, you will work with customer support technologies and structured processes while developing skills that can support your growth in customer service and contact centre careers.

What You Will Gain

Practical experience in retail chat support

Hands-on exposure to chat-based customer communication

Stronger Hindi and English communication skills

Improved written communication and typing accuracy

Experience using CRM, telephony, and contact centre applications

Working knowledge of MS Excel, MS Word, internet applications, and system navigation

Exposure to structured customer support processes and digital tools

Apply Today

Looking for customer service jobs in Durgapur, chat support jobs in Durgapur, retail customer support jobs, or fresher jobs in Durgapur? Apply for the Customer Service Associate – Retail Chat Support opportunity with Fusion CX and take the next step in your customer service career.