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Customer Service Associate – E-commerce Email Support – WFO – Siliguri, India

Fusion CX
Siliguri, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
CRMCitrix Workspace

Full Job Posting

About the Role

This e-commerce email support job in Siliguri is focused on written customer communication and digital support. You will use your Hindi and English language skills, typing ability, written communication, and knowledge of digital applications to support customer service activities while working with CRM, telephony, and contact centre applications.

Key Responsibilities

  • Handle customer support communication through email and other approved digital support channels with clear and professional written communication.
  • Understand customer requirements and communicate relevant information accurately in Hindi and English according to customer preference.
  • Use internet and mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities.
  • Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.
  • Maintain accurate written communication while meeting required typing speed, grammar, sentence construction, and subject-verb agreement standards.

Job Requirements:

  • Minimum Qualification: Class XII / H.S. Pass
  • Experience: Candidates with 1–2 years of relevant experience. Freshers are welcome to apply for this position.
  • Language & Communication: Ability to understand and communicate in Hindi and English according to customer preference
  • English Competency: Equivalent to Versant Level 3 or 4
  • Typing Speed: 40 words per minute with no errors
  • Written Communication: Equivalent to CEFR Level B1, including grammar, sentence construction, and subject-verb agreement
  • Computer & Digital Skills: Working knowledge of internet and mobile applications, system navigation, MS Excel, and MS Word
  • Technology Requirement: Laptop/Desktop support with a minimum 5 Mbps internet speed
  • System Knowledge: Ability to work with CRM, telephony, and contact centre applications through Citrix Workspace

Work Details

Position: Customer Service Associate

Role: E-commerce Email Support

Location: Siliguri, India

Work Type: WFO

Work Mode: Work From Office

Shift: 10:00 AM – 7:00 PM

Why Join Fusion CX?

E-commerce customer support increasingly depends on communication that is accurate, timely, and easy for customers to understand. This role gives you the opportunity to build practical experience in email-based customer support while developing stronger written communication, typing accuracy, and digital support skills. You will work with customer support systems and productivity tools in a structured environment, gaining experience that can support your growth across customer service, e-commerce support, and contact centre careers.

What You Will Gain

Practical experience in e-commerce email support

Hands-on exposure to written customer communication

Stronger Hindi and English communication skills

Improved grammar, sentence construction, and written accuracy

Experience with CRM, telephony, and contact centre applications

Working knowledge of MS Excel, MS Word, internet applications, and system navigation

Stronger typing accuracy and professional written communication

Experience working in a structured e-commerce customer support environment

Apply Today

Looking for e-commerce email support jobs in Siliguri, customer service jobs in Siliguri, email support jobs, non-voice customer service jobs, or fresher jobs in Siliguri? Apply for the Customer Service Associate – E-commerce Email Support opportunity with Fusion CX and take the next step in your customer service career.

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