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Customer Service Associate – Beauty & Lifestyle Customer Support – Siliguri, India

Fusion CX
Siliguri, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
CRMCitrix Workspace

Full Job Posting

About the Role

As a Customer Service Associate – Beauty & Lifestyle Customer Support, you will support customers through clear and effective communication in Hindi and English according to customer preference. The role requires computer and smartphone proficiency, accurate written communication, strong typing skills, and the ability to work with CRM, telephony, and contact centre applications.

Key Responsibilities

  • Communicate with customers in Hindi and English according to their preferred language and provide clear, professional support.
  • Understand customer requirements and communicate information accurately while handling customer interactions.
  • Use internet and mobile applications, system navigation, MS Excel, and MS Word as required for customer support activities.
  • Work with CRM, telephony, and contact centre applications provided through the hosted model via Citrix Workspace.
  • Maintain accurate written communication and customer interaction records while meeting the required typing and communication standards.

Job Requirements:

  • Minimum Qualification: Class XII / H.S. Pass.
  • Experience: Candidates with 1–2 years of relevant experience. Freshers are welcome to apply for this position.
  • Computer / Smartphone Proficiency: Working knowledge of the internet, mobile applications, system navigation, MS Excel, and MS Word.
  • English Competency: Equivalent to Versant Level 3 or 4.
  • Language / Communication: Ability to understand and communicate in Hindi and English according to customer preference.
  • Typing Speed: 40 words per minute (WPM) with no errors.
  • Written Communication: Accuracy equivalent to CEFR Level B1, including grammar, sentence construction, subject-verb agreement, and related written communication.
  • Ability to work with CRM, telephony, and contact centre applications provided through the hosted model via Citrix Workspace.

Work Details

Position: Customer Service Associate

Role: Beauty & Lifestyle Customer Support

Location: Siliguri, India

Work Type: Work From Office (WFO)

Why Join Fusion CX?

Customer support in the beauty and lifestyle space calls for clear communication, attention to detail, and the ability to understand what a customer needs. This role gives you the opportunity to develop those skills while working with customer support systems and digital tools in a structured environment. Whether you are starting your career or bringing relevant experience, you will gain practical exposure to customer communication, written accuracy, technology, and contact centre operations while supporting customers in Hindi and English.

What You Will Gain

Build practical experience in beauty and lifestyle customer support.

Strengthen Hindi and English communication skills through customer interactions.

Develop stronger written communication and typing accuracy.

Gain hands-on experience with CRM, telephony, and contact centre applications.

Build confidence using MS Excel, MS Word, internet applications, and system navigation.

Develop customer-focused communication and digital support skills.

Gain experience working with structured contact centre technology and processes.

Apply Today

If you’re searching for customer service jobs in Siliguri, customer support jobs in Siliguri, beauty and lifestyle customer care jobs, call centre jobs in Siliguri, customer care jobs in Siliguri, Hindi customer service jobs in Siliguri, English customer service jobs in Siliguri, or fresher jobs in Siliguri, explore this opportunity with Fusion CX. Apply today and take the next step in your customer service career.

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