Customer Service Administrator (Outbound)

Job ID : 7314 | Work Model : Full-Time | Contract Type : Permanent | Job Category : Customer Service; Assistance / Administration / Office Management Role: Customer Service Administrator Outbound Contract: Permanent Hours: Monday – Friday 0830-1730 Location: Northampton Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies.

Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart?

Our people.

Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role: To manage the administration of European and UK road customer service operations in line with customer requests and network standards.

To provide administration in a cost effective and efficient manner.

Maximising profit whilst promoting quality and service.

Administration of Export, Import and UK shipments using the Dachser IT system and Active Report. Ensure compliance of standard operating procedures Internal and External Helping forward Customs issues to client handlers Maintain quality standards and excellent customer service Ensure that profit is maximised at all opportunities without compromising quality To produce identified Key Performance Indicators for the Outbound and Inbound customer service activity To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations To produce and administer quality and production control reports Facilitating final checks of customs shipments on internal customs systems To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met To proactively inform the customer of any issues or deviations to the shipment process via our event management system To respond promptly and accurately to customer enquiries To record accurately all actions taken so that they can be reviewed and analysed Error report management utilising the Active Report system To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer Providing supporting documentation to clients on request The ideal candidate will have Exceptional communication skills The ability to work effectively under pressure Strong planning and organisational capabilities An innovative, persuasive, motivational, and persistent approach Comprehensive geographical knowledge of the UK and Ireland A strong customer service orientation with the capacity to tailor communication styles to suit diverse clients Proficiency in IT systems and relevant software applications Proven experience in customer service Relevant experience within the logistics sector Benefits That Support You At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team: Free Car Parking — hassle-free parking every day, so your commute is stress-free. 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work. Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones. Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work. Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more. Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan. Health Perks — free eye tests and money-off vouchers to keep you feeling your best. Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent. Long Service Awards — we celebrate and reward your loyalty and commitment over time. Join Our Inclusive Family At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.