Customer Service Administrator (Outbound)

Key responsibilities

• Administration of Import, Export and UK shipments using the Dachser IT systems. Maintain quality standards and excellent customer service To produce identified Key Performance Indicators for the Outbound customer service activity To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations To produce and administer quality and production control reports Facilitating final checks of customs shipments on internal customs systems To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels To record accurately all actions taken so that they can be reviewed and analysed Providing supporting documentation to clients on request The ideal candidate will have Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently. A basic understanding of customs regulations, import/export processes, and related documentation (desirable) Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records. Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.