oracle
Customer Relationship Executive
Digitide Solutions
Mirzāpur, IND
Full-time
Junior · 1–2 years experience
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Minimum 1–2 years of experience in customer care, relationship management, or a similar role, preferably in BFSI or back‐office environments.
- Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
- Strong problem‐solving abilities with a customer‐centric mindset.
- Proficiency with CRM tools and Microsoft Office Suite.
- Ability to handle high call volumes while maintaining quality and empathy.
- Attention to detail and strong organizational skills.
- Flexibility to work in shift patterns, including evenings or weekends if required.
- Bachelor's degree in Business, Finance, Communications, or related field (or equivalent experience).
- Demonstrated ability to work collaboratively in a team-oriented environment.
- Positive attitude, resilience under pressure, and a commitment to continuous learning.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring accurate and courteous communication.
- Investigate and resolve client issues, escalating to appropriate teams when necessary.
- Maintain detailed records of interactions in the CRM system, updating case status and notes.
- Provide product and service information, guiding customers through features and benefits.
- Identify opportunities for upselling or cross‐selling based on client needs and usage patterns.
- Monitor service level agreements (SLAs) and ensure compliance with response and resolution targets.
- Gather and relay customer feedback to internal stakeholders for continuous improvement.
- Participate in regular training sessions to stay current on industry trends and company offerings.
- Collaborate with the back‐office operations team to streamline processes and improve client experience.
- Prepare periodic reports on customer satisfaction metrics and issue trends.
Preferred Qualifications
- Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
About Digitide Solutions
IT Services & Consulting55000 employeesFounded 2024
AI-first digital transformation and business process management company.
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