oracle

Customer Relationship Executive

Digitide Solutions

Erode, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered 2 days ago

Communication

Full Job Posting

Minimum 1–2 years of experience in customer service or call center, preferably within BFSI.
Excellent verbal and written communication skills.
Strong problem‐solving and decision‐making abilities.
Proficiency with CRM software and Microsoft Office applications.
Ability to handle high call volumes while meeting service level agreements (SLAs).
Knowledge of banking, financial services, or insurance processes.
Customer‐focused attitude with empathy and patience.
Ability to work collaboratively in a back‐office environment.
High school diploma required; bachelor's degree preferred.
Flexibility to work shifts, including evenings and weekends.

Serve as the first point of contact for inbound customer inquiries via phone, email, and chat.
Provide accurate information on Digitide's products and services.
Resolve complaints and issues promptly, aiming for first‐call resolution.
Document all interactions and outcomes in the CRM system.
Escalate complex cases to the appropriate internal teams while tracking progress.
Conduct follow‐up communications to confirm issue resolution and customer satisfaction.
Identify opportunities for upselling or cross‐selling relevant solutions.
Maintain up‐to‐date knowledge of BFSI regulations, company policies, and service offerings.
Meet or exceed team performance targets and key performance indicators (KPIs).
Participate in ongoing training and continuous improvement initiatives.

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