Customer Relationship Executive
Skills
About This Role
Summary
We are looking for a smart, well-presented, and customer-focused Female Customer Relationship Executive to join our kiosk operations.
The ideal candidate should be confident in handling customers, understanding their requirements, and efficiently coordinating with internal consultants.
This role requires strong communication skills, customer handling ability, and a proactive attitude toward client engagement and lead management support.
Key Responsibilities
- Welcome and professionally engage with walk-in customers at the kiosk.
- Understand customer requirements related to company services, including but not limited to:
• Golden Visa Services
- PRO Services
- Auditing & Accounting ServicesBookkeeping ServicesVisa & Immigration-related servicesAnd all other services offered by the company from time to time
- Ensure complete understanding of client needs across all current and future service offerings of the company.
- Accurately capture, record, and maintain customer details, inquiries, and requirements.
- Coordinate and direct clients to the relevant consultant or department based on their requirements.
- Handle incoming calls, inquiries, and basic customer follow-ups in a professional manner.
- Maintain and update client databases, lead sheets, or CRM records using Excel or internal systems.
- Ensure smooth kiosk operations and deliver a high-quality customer experience.
- Support in identifying potential leads and ensuring proper handover to consultants without missing opportunities.
Requirements
- Female candidate preferred. (Philippines preferrably)
- Strong communication and interpersonal skills.
- Confident in handling face-to-face and telephonic customer interactions.
- Basic knowledge of Microsoft Excel and data entry/record management.
- Smart, presentable, and professional personality.
- Ability to quickly understand company services and explain them clearly to clients.
- Strong coordination, follow-up, and organizational skills.
• Preferred Experience (Plus Point)
- Prior experience in customer service, front desk, client relations, or telesales roles.
- Experience in tourism, visa services, immigration consultancy, or UAE business setup industry will be considered a strong plus point.
- Familiarity with handling customer inquiries in service-based industries.
- Experience in lead handling or CRM systems is an added advantage.
Working Hours
- Monday to Saturday **8:00 AM to 6:00 PM**
• Location - Wafi
Pay: AED3,000.00 - AED3,500.00 per month
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