Customer Relationship Manager (Pre - Sales)
Skills
About This Role
About the Role
We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to join our team.
The ideal candidate will be responsible for maintaining strong customer relationships, addressing client queries, and ensuring a seamless customer experience.**Mandatorily from Fit-out industry.**
Key Responsibilities
- Handle inbound and outbound customer calls/leads.
- Understand customer requirements for home interiors/modular solutions.
- Qualify leads based on budget, location, and project timelines.
- Schedule meetings/site visits for designers or sales consultants.
- Maintain lead data and follow-ups in CRM systems.
- Explain company services, design process, and offers to customers.
- Coordinate with sales and design teams for smooth lead handover.
Requirements
Mandatorily from Fit-out industry
Bachelor’s degree in any discipline (Business Administration/Marketing preferred).
Proven experience in customer service, client servicing, or a similar role.
Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Ability to multitask and work in a fast-paced environment.
Proficiency in MS Office and CRM software is an added advantage.
Ensure high conversion from inquiry to consultation stage.
Achieve daily/weekly lead generation and appointment targets.
Build strong customer relationships through timely communication.
Why Join Us?
Opportunity to work with a dynamic team.
Career growth and learning opportunities.
Positive and customer-centric work culture.
Pay: Up to AED7,000.00 per month
Experience
- Fit-out: 1 year (Required)
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