Customer Relationship Executive
Skills
About This Role
Greetings from Ashra Technologies
We are looking ....
Experience: Freshers
Location: Dubai
Job Role: Customer Relationship Executive
Job Description:
Key Responsibilities
● Welcome and professionally engage with walk-in customers at the kiosk.
● Understand customer requirements related to company services, including but not limited to: ○ Business Setup Services ○ Golden Visa Services ○ PRO Services ○ Auditing & Accounting Services ○ Bookkeeping Services ○ Visa & Immigration-related services ○ And all other services offered by the company from time to time
● Ensure complete understanding of client needs across all current and future service offerings of the company.
● Accurately capture, record, and maintain customer details, inquiries, and requirements. ● Coordinate and direct clients to the relevant consultant or department based on their requirements.
● Handle incoming calls, inquiries, and basic customer follow-ups in a professional manner. ● Maintain and update client databases, lead sheets, or CRM records using Excel or internal systems.
● Ensure smooth kiosk operations and deliver a high-quality customer experience.
● Support in identifying potential leads and ensuring proper handover to consultants without missing opportunities.
Requirements
● Female candidate preferred. (Philippines preferrably)
● Strong communication and interpersonal skills.
● Confident in handling face-to-face and telephonic customer interactions.
● Basic knowledge of Microsoft Excel and data entry/record management.
● Smart, presentable, and professional personality.
● Ability to quickly understand company services and explain them clearly to clients.
● Strong coordination, follow-up, and organizational skills.
Preferred Experience (Plus Point)
● Prior experience in customer service, front desk, client relations, or telesales roles.
● Experience in tourism, visa services, immigration consultancy, or UAE business setup industry will be considered a strong plus point.
● Familiarity with handling customer inquiries in service-based industries.
● Experience in lead handling or CRM systems is an added advantage.
Working Hours
● Monday to Saturday
● 8:00 AM to 6:00 PM
● Sunday: Weekly Off
Job Location Wafi Mall, Healthcare City, Dubai, UAE
Interested can share cv at: chandrika@ashratech.com/8688322631
Experience:
- Customer Relationship Executive: 1 year (Required)
Work Location: In person
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