Customer Relations Supervisor - UAEN
Skills
About This Role
The CRM Supervisor is responsible for leading a team to deliver excellent customer service and achieve key performance indicators. This role involves daily supervision, performance coaching, training support, and ensuring compliance with company policies and service standards.
Roles and Responsibilities
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Supervise daily activities of contact center agents to ensure high-quality service delivery.
- Monitor team performance against KPIs.
- Conduct regular coaching, feedback sessions, and performance reviews.
- Address escalated customer issues and ensure resolution in a timely and professional manner.
- Support workforce management by overseeing schedules, adherence, and real-time monitoring.
- Collaborate with QA and Training teams to identify skills gaps and coordinate upskilling initiatives.
- Prepare performance reports and provide insights to management for continuous improvement.
- Foster a positive team environment that encourages accountability, motivation, and professional development.
Qualifications:
- 2+ years of experience in a contact center environment, with at least 1 year in a supervisory or leadership role.
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Strong leadership, communication, and interpersonal skills.
- Proficient in using contact center systems and tools (e.g., CRM, telephony, WFM software).
- Ability to analyze data, identify trends, and make data-driven decisions.
- Flexible and able to adapt to changing business needs
Similar Jobs
Customer Relationship Management Business Analyst
Xebia · Abu Dhabi Emirate
Hi, Xebia is hiring for Business Analyst- CRM Role Exp- 5+ years We are seeking an experienced Senior Business Analyst-CRM with strong expertise in Dynamics 365 Customer Service and hands-on experience with Microsoft Cop
Skills
Customer Relationship Officer (UAE Nationals Only)
Emirates Islamic · Dubai
Job Description To comply with country regulations, we are looking for UAE talent to fill this role. Job Responsibility: Effectively identify and respond to Business Banking client needs. Ensure completion of client tr
Skills
Customer Relations Manager
Fincure.io · Dubai
Company Description Fincure is a financing platform dedicated to empowering SMEs through innovative financial solutions like Buy Now Pay Later (BNPL) and invoice discounting. By focusing on real transaction cycles, Fincu
Skills
Customer Relationship Officer (UAE Nationals Only)
Emirates Islamic · Dubai
To comply with country regulations, we are looking for UAE talent to fill this role. Job Responsibility: Effectively identify and respond to Business Banking client needs. Ensure completion of client transaction in tim
Skills
Customer Relationship Manager
STARTRADER ·
Job Description Position: Customer Support Representative Location: Dubai, UAE Job Type: Full-time, Permanent Role Overview: We are looking for a dedicated Customer Support Representative fluent in Hindi and Arabic, who
Skills
Customer Relations Executive – CRM & Tele Sales
Planet Eco Building Materials · Dubai
CRM & Lead Management Handle inbound leads from WhatsApp, phone calls, website inquiries, emails, social media, and advertising campaigns Respond promptly and professionally to customer inquiries Qualify leads and ass
Skills
Customer Relations Officer
National Bank of Fujairah (NBF) · Dubai
Job purpose: To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service. Improve on service levels at the branches. Ta
Skills
Customer Relationship Manager
Basari Opticals · Dubai
Key Requirements Minimum 5 years of experience using Zoho CRM. Strong experience in customer relationship management, customer follow-ups, and CRM data handling. Ability to manage customer inquiries, complaints, servi
Skills
Customer Relationship Executive (Jewellery Industry)
Arakkal Gold and Diamonds LLC · Dubai
Description We are seeking a highly motivated and Customer Relationship Executive to join our prestigious team in the luxury goods and jewelry industry. The ideal candidate will be passionate about building and maintaini
Skills
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required