Customer Relations and Sales Manager
Role Overview
Monitor potential and current clients for the World Center for Electronic Commerce Protection (WCPEC), introduce its services and programs, and communicate with companies and institutions.
The role combines customer relations, service-request follow-up, and sales development.
Key Skills for This Role
Full Job Posting
Role Description
Monitor potential and current clients for the World Center for Electronic Commerce Protection (WCPEC), introduce its services and programs, and communicate with companies and institutions.
The role combines customer relations, service-request follow-up, and sales development.
Responsibilities
- Track service requests and manage inquiries.
- Prepare commercial proposals and follow up with clients through contract completion.
- Document client data.
- Identify sales opportunities to increase client engagement and achieve the center's commercial objectives.
Skills
- Customer relations, client service, and effective communication.
- Persuasion, negotiation, and customer relationship management (CRM).
- Client acquisition, telemarketing, commercial proposal preparation, and deal closing.
- Computer proficiency, report preparation, problem-solving, and time management.
- Achieving sales objectives and building professional relationships.
Application
- Applications can be submitted via the World Center for Electronic Commerce Protection portal.
Requirements
- Customer relations, client service, and effective communication skills.
- Persuasion and negotiation skills.
- Customer relationship management (CRM) and client acquisition skills.
- Ability to prepare commercial proposals and close deals.
- Computer proficiency and report-preparation skills.
- Problem-solving and time-management skills.
- Ability to build professional relationships and achieve sales objectives.
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