Customer Quality Analyst

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Strong attention to detail and documentation accuracy
• Ability to maintain accurate records in QCBD, QMS software, or similar database systems
• Strong organizational skills with the ability to track multiple open items and deadlines
• Basic analytical skills with the ability to summarize data and identify trends
• Effective written communication skills, including the ability to prepare clear investigation and status summaries
• Ability to work cross-functionally with Quality, Engineering, Manufacturing, Service, and Customer Quality teams
• Basic understanding of customer complaints, warranty processes, corrective actions, or quality documentation preferred
• Willingness to learn product function, blower assembly/disassembly, and customer warranty investigation processes
• High accountability, follow-through, and ability to manage priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite, especially Excel, Word, and Outlook
• Experience with QCBD or other QMS software preferred
• EDUCATION and/or EXPERIENCE
• High school diploma required, Associate degree in a technical, business, quality, or related field preferred
• 0-3 years of experience in quality, manufacturing, customer service operations, technical documentation, warranty administration, or related field preferred
• Experience maintaining records in QMS, ERP, CRM, or database systems preferred
• Experience with customer complaints, warranty claims, NCRs, CAPA, or quality documentation preferred
• Basic knowledge of root cause analysis tools such as 5 Whys, Fishbone, or 8D preferred
• Hands-on experience with product inspection, assembly, disassembly, or failure investigation is a plus, but not the primary requirement
• PHYSICAL DEMANDS: The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• · While performing duties of the job, employees are required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• · Employees will occasionally lift up to 50 lbs.
• · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• · Office and shop floor working environment.
• · Noise level is minimal with intervals of spikes.
• · Required to wear safety glasses and utilize safety equipment while present on the shop floor.
• Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
• Total Rewards
• Benefits Package
• Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
• IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
• Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
• This posting is for an existing vacancy.
• Artificial intelligence is not used to screen, assess or select applicants.

PHYSICAL DEMANDS: The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Preferred Qualifications

• Basic understanding of customer complaints, warranty processes, corrective actions, or quality documentation preferred
• Experience with QCBD or other QMS software preferred
• High school diploma required, Associate degree in a technical, business, quality, or related field preferred
• 0-3 years of experience in quality, manufacturing, customer service operations, technical documentation, warranty administration, or related field preferred
• Experience maintaining records in QMS, ERP, CRM, or database systems preferred
• Experience with customer complaints, warranty claims, NCRs, CAPA, or quality documentation preferred
• Basic knowledge of root cause analysis tools such as 5 Whys, Fishbone, or 8D preferred
• Hands-on experience with product inspection, assembly, disassembly, or failure investigation is a plus, but not the primary requirement
• The compensation range for this position is $59,700.00 - $89,500.00, depending on experience. This position may be eligible for performance based bonus plan.