Customer/Product Insights Manager III
Full Job Posting
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About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .
Requirements
- 5+ years experience overall; 3-4 years leading complex customer-insights, product-insights, CX, research, analytics, or strategy workstreams
- Domain (one or more): travel marketplaces/OTAs/hospitality/airlines; e-commerce and digital marketplaces; fintech, payments, banking, or servicing
- Tools: SQL or equivalent querying
- Skills: analytical thinking, influencing through storytelling, leading cross-functional work in ambiguous environments
- Hands-on experience with journey-mapping or service-design tools, dashboards, experimentation or behavioral analytics tools, digital experience platforms, or customer feedback taxonomies
- Experience converting customer pain points into product opportunities, Jira initiatives, roadmap inputs, or measurable recommendations
- Experience building repeatable reporting, insight frameworks, or self-service tools
- Advanced experience with experimentation, behavioral analytics, digital-experience platforms, or customer-feedback taxonomies
About Expedia Group
Global travel technology company powering online booking platforms.
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