Sr Business Process Analyst

Role overview

Required qualifications

• At least four years of relevant professional experience.
• Experience mapping and analyzing business processes, including how integrated applications and systems connect.
• Experience working with HR systems; Workday or another human capital management platform is given as an example.
• Understanding of HR support requests, case management, and ticketing processes.
• Proficient communication, facilitation, and presentation skills, including explaining complex concepts clearly.
• Experience navigating requirements across business and technology teams and influencing outcomes without formal authority.
• Ability to work independently at a senior level, manage competing priorities, and navigate ambiguity.
• Experience using Smartsheet, Miro, Microsoft Office, and artificial intelligence tools to document, plan, analyze, and communicate work.
• Ability to handle sensitive information appropriately and learn complex systems operating across countries with different legal requirements.

Preferred qualifications

• Experience with Jira Service Management or ServiceNow workflows and forms is preferred.
• Experience in an HR support environment, such as a help desk, People Services, or HR operations team, is preferred.
• Experience using automation or artificial intelligence to improve support processes is preferred.

About Expedia Group

Responsibilities

• Map and analyze business processes and how integrated applications and systems connect.
• Document, plan, analyze, and communicate work using Smartsheet, Miro, Microsoft Office, and artificial intelligence tools.