Customer Happiness Officer (UAE National)
Skills
About This Role
Who We Are
Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and Hospitality sectors across the GCC.
The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.
Job Summary
We are seeking a motivated and customer-focused UAE National to join our team as a
Customer Happiness Officer
.
This role is ideal for fresh graduates looking to build a career in customer experience within a dynamic and fast-paced environment.
The Customer Happiness Officer will be responsible for ensuring a positive customer journey by handling inquiries, resolving concerns, and supporting daily front-line operations.
You will act as a key point of contact, maintaining high service standards and contributing to overall customer satisfaction.
Key Responsibilities
- The key duties and responsibilities of the Customer Happiness Officer include, but are not limited to:
- Serve as the first point of contact for customers (walk-ins, calls, and emails)
- Handle customer inquiries, requests, and complaints in a professional and timely manner
- Ensure a positive and seamless customer experience at all touchpoints
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal departments to resolve customer issues efficiently
- Support front desk and reception activities when required
- Assist in scheduling appointments and managing customer flow
- Prepare reports and updates on customer feedback and service performance
- Ensure compliance with company policies, procedures, and service standards
- Contribute to continuous improvement of customer service processes
Required Skills & Qualifications
- UAE National (Emiratization role)
- Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field
- Fresh graduates are encouraged to apply
- Fluency in Arabic and English (written and spoken)
- Strong communication and interpersonal skills
- Customer-oriented mindset with a positive attitude
- Good organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficiency in MS Office / Google Workspace
- Willingness to work on-site in Sharjah
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