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Customer Experience Specialist

Alchemy Global Talent Solutions
Dubai, UAE
fulltime
Today
CustomerExperienceSpecialist
Free

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CustomerExperienceSpecialist
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Overview

  • Would you like to join an established company in Dubai and play a key role in delivering a smooth relocation experience for customers?
  • We're working with a growing Moving and Relocation company that is looking to hire a Customer Experience Specialist based in Dubai.
  • The role focuses on supporting customers throughout their journey, working closely with internal teams to ensure the moving processes run smoothly and clients are supported from initial inquiry all the way through to moving day.
  • No two customers ever have the same requirements, but your main responsibilities will include:
  • Managing customer moves from booking through to completion as the main point of contact.
  • Coordinating with surveyors, operations teams, 3rd parties and destination agents.
  • Providing customers with updates on progress and responding to enquiries.
  • Resolving any delays or issues that may come up, escalating where needed.
  • Follow-up with customers post-move to gather feedback and create recommendations for future improvements.
  • To succeed in this role you'll ideally have:
  • Previous experience in a customer service, move coordination or customer experience role within the Moving and Relocation industry.
  • Good understanding of household goods relocation processes.
  • Strong organisational skills with the ability to manage multiple customers in progress at once.
  • Excellent written and verbal communication skills.
  • If this sounds like a great fit to you, then don’t hesitate, apply today!

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