Senior Customer Experience Manager

About This Role

About the Role

Doha is rapidly becoming a hub for innovation and global business, and at Galembic Global Solutions, we are committed to delivering seamless customer journeys that match this ambition. We partner with regional and international clients to build service experiences that are efficient, scalable, and human-centered.

We are seeking a Senior Customer Experience Manager (m/f/d) who will take ownership of our end-to-end customer journey strategy. This role goes beyond managing touchpoints—you will shape how customers perceive, interact with, and trust our brand. You will lead initiatives that connect operations, technology, and service delivery into one cohesive experience.

Why Work With Us?

Collaborative Culture
Work alongside cross-functional teams in a professional environment that values clear communication and practical execution.

Strategic Impact
You will directly influence customer satisfaction metrics and retention strategies across multiple business units.

Modern Tools and Systems
We utilize advanced CRM platforms, analytics dashboards, and automation tools to support data-driven decision-making.

Career Development
Access to leadership training programs, regional workshops, and industry certifications to support your long-term growth.

Key Responsibilities

Customer Journey Strategy
Design and optimize customer experience frameworks across all service channels, ensuring consistency and quality.

Process Improvement
Identify gaps in service delivery and implement scalable solutions that improve efficiency and customer satisfaction.

Team Leadership
Lead and mentor a team of customer experience specialists, setting clear KPIs and performance expectations.

Data and Insights
Analyze customer feedback, behavioral data, and service metrics to drive continuous improvement initiatives.

Stakeholder Collaboration
Work closely with operations, sales, and technology teams to align customer experience strategies with business goals.

What We Are Looking For

Experience
Minimum 7+ years in customer experience, service operations, or client management, with at least 2 years in a leadership role.

Background
Proven experience in improving customer satisfaction, retention, and service delivery in a corporate or consulting environment.

Tools and Systems
Familiarity with CRM systems, customer analytics tools, and process optimization methodologies.

Communication Skills
Strong ability to present insights and strategies to senior stakeholders and clients.

Mindset
You are results-driven and pragmatic, able to balance customer needs with operational efficiency.

نوع الوظيفة: دوام كامل, دائم

الراتب المدفوع: QAR١٧٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي