Senior Customer Experience Manager

Doha is a fast-moving hub for innovation, and at **DITA Limited Uganda Middle East Services**, we bring that same energy into how we deliver operational excellence.

We specialize in building scalable business solutions that are efficient, data-driven, and people-focused.

We believe that strong operations are the backbone of every successful organization.

We are looking for a **Senior Operations Manager** who can take full ownership of our operational strategy.

You are not just managing workflows; you are transforming how the business runs.

You will lead cross-functional teams, streamline processes, and ensure that every part of the organization operates at peak efficiency.

You are the problem-solver in a room full of moving parts, turning complexity into clarity.

Why Work With Us?

Our office is located in the dynamic West Bay Business District.

We foster a professional yet collaborative atmosphere designed to support productivity and innovation.

Operations is central to our business.

You will work closely with senior leadership and play a key role in strategic decision-making from day one.

We utilize advanced ERP and workflow management tools, ensuring seamless coordination across departments.

We invest in our people.

You will have access to leadership training programs and industry events to strengthen your expertise.

Develop and implement processes that improve efficiency, reduce costs, and support business growth.

Analyze current workflows and identify opportunities for automation and performance improvement.

Manage and mentor department leads, fostering accountability and high performance across teams.

Track KPIs, prepare reports, and ensure targets are consistently met or exceeded.

Collaborate with internal teams and external partners to ensure smooth execution of operations.

8+ years in operations or business management, with at least 3 years in a senior leadership role.

Bachelor degree in Business Administration, Operations Management, or related field.

MBA is an advantage.

Strong knowledge of ERP systems, data analysis, and process improvement methodologies.

English fluency is required.

Arabic is an advantage.

You are results-driven and highly organized.

You know how to balance strategic planning with hands-on execution and can lead teams through change with confidence.

الراتب المدفوع: QAR١٧٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي