Customer Experience Analyst

🚀 Welcome to Your Next Adventure!

Snoonu’s Customer Experience Strategy & Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants.

We use data to design better journeys, identify friction points, and scale operational excellence.

We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.

We’re seeking a

who will lead investigations into customer pain points, retention barriers, and behavior patterns.

This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.

You’ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data.

If you have a passion for customer behavior, analytical storytelling, and translating insights into impact — we’d love to hear from you.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place.

Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology.

We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

: “Focus on the customer and all else will follow.”

💪 Act with Integrity:

“We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative:

“We constantly innovate and create solutions to bring a lasting positive impact.”

🏅Lead by Example and Take Ownership:

“Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results

: “You can do more by doing less, better, and faster.”

“Be a team player; together we are stronger.”

🌐 Global Vibes

– Collaborate with a worldwide crew.

🧠 Brain Boosters

– Learning budgets, access to courses, and tools for your growth.

– Own your tasks, own your path!

We’re big on autonomy.

– We take recharging seriously.

Generous leave and wellness policies.

– Scrum isn’t a buzzword here.

It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always.

This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

We don’t just build apps.

We’re committed to doing business sustainably and giving back to the community that fuels us.

From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

At Snoonu, fairness and inclusion are the foundation of everything we do.

We’re proud to be an equal opportunity workplace that welcomes people from every walk of life.

Be bold.

Be you.

Thrive here.

Apply now to join a team where your contributions spark a change and your voice is heard.

Let’s make some magic together.

Stay in the loop—connect with us on LinkedIn!