Customer Care Representative (Immediate Joiner Preferred)
Skills
About This Role
Job Purpose
The Receptionist is the welcoming face of the Engagement Center and the first point of contact for residents, owners, and visitors.
The role focuses on delivering a warm, professional experience, understanding customer concerns, opening service tickets, handling minor inquiries, and ensuring proper escalation to the management team while maintaining a hospitality-led environment.
Customer Welcome & Hospitality
- Greet all residents and visitors with a friendly, professional, and welcoming attitude.
- Ensure guests are comfortably seated and offered refreshments when appropriate.
- Maintain a calm and positive environment within the Engagement Center at all times.
Handling Inquiries & Ticket Management
- Listen attentively to customer concerns and clearly understand their needs.
- Register and open service requests/tickets accurately in the system.
- Handle minor inquiries directly in line with approved procedures.
- Provide correct information on community services, processes, and general guidance.
Escalation & Coordination
- Escalate complex or sensitive cases to the Engagement Center Management team.
- Coordinate with relevant departments as instructed to support case follow-up.
- Ensure customers are informed about next steps and expected timelines.
Front Desk Operations
- Manage walk-in traffic efficiently and maintain visitor logs.
- Ensure the reception area is tidy, organized, and reflects DHCM standards.
- Support basic administrative tasks related to front-desk activities.
Qualifications & Experience
- 1-2 years of experience in reception, customer service, hospitality, or community-facing roles.
- Fluency in Arabic and English (spoken and written).
Personal Attributes
- Professional, well-presented appearance that reflects the image of Dubai Holding Community Management.
- Warm, welcoming personality with strong interpersonal skills.
- Excellent communication etiquette and cultural awareness.
- Ability to engage confidently with residents, VIPs, and senior stakeholders.
- Calm demeanor with high emotional intelligence.
Skills & Competencies
- Strong Arabic communication to effectively support our resident base.
- Customer-first mindset with hospitality approach.
- Ability to manage diverse walk-in profiles with tact and professionalism.
- Presentable and confident in a front-of-house environment.
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