Customer Care Manager / Coordinator (Phone & Digital)
Skills
About This Role
Overview
Female candidates preferred
(Retail optical experience is preferred)
Salary
Competitive package.
Key Duties & Responsibilities
Customer Communication: Answer all customer phone calls and respond instantly to messages on WhatsApp Business and social media (Instagram, Facebook).
Booking & Inquiries: Answer questions about eyewear brands, frame prices, and book eye-testing appointments for the store.
Problem Solving: Handle customer complaints, track delayed orders with the lab, and resolve issues politely.
Team Coordination: Work closely with store staff and optometrists to make sure customer orders are delivered on time.
Experience
1–2 years of customer service, front desk, or call center experience in the UAE (Retail or medical clinic experience is a plus).
Communication: Excellent spoken and written English with a polite, professional phone manner.
Digital Skills: Comfortable using WhatsApp Business, Instagram messaging, and basic computer systems (MS Excel).
Availability: Immediate Joiner
Pay: AED3,000.00 - AED5,000.00 per month
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