Customer Care Executive
Skills
About This Role
Overview
Zahr Freighters is seeking a professional and customer-focused Customer Care Executive to join our team in **Dubai**.
This role is ideal for an individual who can handle customer inquiries efficiently, provide excellent service support, and maintain strong client relationships within a fast-paced freight and logistics environment.
Key Responsibilities
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide accurate information regarding shipments, logistics services, and delivery updates.
- Handle customer complaints and resolve issues professionally and promptly.
- Maintain positive relationships with clients and ensure customer satisfaction.
- Record customer interactions and update information in company systems.
- Coordinate with logistics and operations teams to resolve client concerns.
- Follow up with customers regarding pending requests and service updates.
- Prepare customer service reports and maintain service records.
- Ensure professional communication and service standards at all times.
Requirements
- Bachelor’s degree or diploma in Business Administration or a related field.
- 1–3 years of experience in customer service or client support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Proficiency in MS Office and customer support systems.
- Ability to work under pressure and manage multiple tasks.
- Positive attitude and customer-oriented mindset.
Skills & Competencies
- Strong communication and listening skills
- Customer service and relationship-building abilities
- Time management and multitasking skills
- Problem-solving and conflict resolution abilities
- Professional and team-oriented attitude
- At Zahr Freighters, customer satisfaction is a key part of delivering reliable freight and logistics services.
- This Customer Care Executive position in **Dubai** offers an excellent opportunity to grow your career while contributing to a professional and customer-focused organization.
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