Customer Care Executive
Description In this role, you will act as the main point of contact for customers, ensuring their inquiries are handled efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing timely support, resolving issues, and coordinating with internal teams.
Skills
About This Role
Description
In this role, you will act as the main point of contact for customers, ensuring their inquiries are handled efficiently and professionally.
You will play a key role in maintaining customer satisfaction by providing timely support, resolving issues, and coordinating with internal teams.
Role & Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer complaints efficiently and escalate complex issues when necessary
- Provide accurate information about products, services, and company policies
- Maintain detailed records of customer interactions and transactions
- Follow up with customers to ensure issues are fully resolved
- Coordinate with internal departments such as sales, logistics, and operations
- Handle order processing, tracking, and after-sales support
- Ensure a high level of customer satisfaction and build long-term relationships
Skills
What we offer
Your salary is tax free!
You will have the opportunity to expand your network and be a part of a dynamic and growing company.
Our client offers a direct employment contract, competitive salary package, and other benefits as per UAE Labor Law.
Who you are
You are a calm and solution-oriented professional who thrives in fast-paced environments.
You communicate clearly and confidently, with a natural ability to build rapport and trust with customers.
You remain composed under pressure, handle challenges with patience, and approach problems with a proactive mindset.
You are detail-oriented, organized, and genuinely committed to delivering a positive customer experience at every interaction.
& Competencies
- Strong communication skills in both Arabic and English (written and verbal is a must)
- Excellent interpersonal and customer handling skills
- Problem-solving and conflict resolution abilities
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in MS Office and familiarity with CRM systems
- Strong attention to detail and organizational skills
- Ability to work under pressure and meet deadlines
& Qualifications
- High school diploma or equivalent (Bachelor’s degree is a plus)
- Proven experience in customer service or a similar role
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