(UAE National) Senior Executive - Customer Care & Events
Job Purpose: Ensure a healthy and vibrant business environment ultimately leading to customer happiness and retention.
Skills
About This Role
Job Purpose
Ensure a healthy and vibrant business environment ultimately leading to customer happiness and retention.
Tasks & Responsibilities
- :Support the analysis of Customer Satisfaction Index (CSI) results and assist in tracking action plans to ensure closure of identified issues and continuous service improvemen
- tSupport the monitoring and enhancement of the customer journey to ensure a seamless and consistent experience across all touchpoints within Dubai Airport Freezone
- .Provide coordination support for leadership and client engagement initiatives, including ‘Leadership Visits’ and ‘Get to Know My Client’ visits, ensuring proper scheduling, documentation, and follow-up
- .Contribute to the planning and execution of business events, networking sessions, and client-focused initiatives in collaboration with internal teams and external partners
- .Support the delivery of client business and growth initiatives, including workshops, awareness sessions, and knowledge enrichment programs aimed at enhancing client journey and retention
- .Contribute to the ongoing development, enhancement, and operational support of platforms such as Power Hub, including vendor onboarding coordination and user engagement activities
- .
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