Customer Care Executive
Skills
About This Role
Overview
- Looking for Customer care executive who has capacity to effectively manage support tickets, customer communication, and overall service experience for the clients.
- The objective of this role will be to:
- -Act as the primary point of contact for Francophone customers
- -Manage and respond to support tickets in a timely and professional manner
- -Ensure clear communication and structured follow-ups with clients
- -Maintain accurate CRM records, pipeline visibility, and forecasts
- -Own and grow relationships with key accounts
- -Coordinate with internal technical and delivery teams
- -Support customer satisfaction and retention across Francophone markets
- -Engage with clients in the payments, fintech, and oil marketing sectors
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