Customer Business Partner Manager - IT
Key Skills for This Role
Full Job Posting
Qualifications:
- Bachelor's degree in information technology, Business Administration, Management Information Systems, Engineering, or a related field.
- Relevant certification in business relationship management, enterprise architecture, project or program management, IT service management, or change management is preferred.
- Demonstrated proficiency in oral and written English.
- 10+ years of relevant experience in customer technology engagement, IT business partnering, solution delivery, customer onboarding, business relationship management, or a related field.
- Demonstrated experience leading external customer-facing technology engagement and translating business needs into solution roadmaps.
- Experience coordinating cross-functional solution architecture, delivery, service, governance, and commercial stakeholders across the customer lifecycle.
- Experience in logistics, supply chain, customer onboarding, affiliate engagement, or Opportunity-to-Deliver processes is an advantage.
- Core Competency:
- Strong understanding of customer technology business partnering, solution roadmapping, O2D lifecycle governance, service engagement, and portfolio demand management.
- Ability to translate customer business needs into actionable IT initiatives, solution requirements, delivery commitments, and decision-ready business cases.
- Strong commercial, financial, risk, governance, stakeholder management, and executive communication capability.
- Working knowledge of Basic Artificial Intelligence systems, Microsoft 365, Excel, PowerPoint, SharePoint, Teams, and basic reporting tools; familiarity with ServiceNow, Jira, or Power BI is an advantage.
- Leadership Competency:
- Ownership of a strategic business portfolio, with the judgement to prioritize and sequence demand, resolve escalations and conflicts, and drive customer onboarding, governance, compliance, service, and operational outcomes.
- Ability to influence without formal authority across functions and build strong, trusted relationships across ASMO, DHL, customers, affiliates, and partners.
- Expected Deliverables:
- Customer technology engagement plans and solution roadmaps.
- Qualified customer requirements, feasibility decisions, and aligned solution architecture inputs.
- O2D delivery milestone, risk, issue, escalation, and decision reporting.
- Consolidated solution costings and business case alignment.
- Customer portfolio priorities, governance packs, KPI dashboards, and management reports.
- Continuous improvement actions for customer-facing technology processes and service outcomes.
- Success Measures/Indicative KPIs:
- Requirement quality: Percentage of customer requirements captured with complete required information.
- Turnaround time: Improved time to qualify and route customer requirements for assessment.
- Pipeline visibility: Accuracy and timeliness of customer requirement register, dashboard, and status reporting.
- Governance discipline: Number of customer requirements assessed, documented, and submitted with complete prioritization inputs through the agreed process.
- Stakeholder experience: Customer and business stakeholder satisfaction with engagement quality, clarity, and follow-through.
- Efficiency: Reduction in unclear, duplicated, or overlapping customer technology requests.
- Strategic Value to ASMO:
- This role provides accountable, manager-level ownership of ASMO’s external customer-facing technology engagement. It strengthens the connection between customer priorities and Technology delivery, improves solution and cost alignment, increases transparency across customer onboarding and O2D milestones, and drives timely escalation, governance, service performance, and continuous improvement across strategic customer portfolios.
- Deadline: 30 days from posting.
Preferred Qualifications
- Relevant certification in business relationship management, enterprise architecture, project or program management, IT service management, or change management is preferred.
About ASMO
Saudi procurement and supply-chain services hub serving energy, chemical, and industrial companies across Saudi Arabia and MENA.
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