Customer Business Partner Analyst - IT
Key Skills for This Role
Full Job Posting
Qualifications:
- Bachelor's degree in information technology, Business Administration, Management Information Systems, Engineering, or a related field
- Exposure to customer business partnering, business relationship management, Order-to-Deliver processes, IT governance, portfolio management, demand planning, project intake, service management, or business case preparation is preferred
- Demonstrated proficiency in oral and written English.
- Minimum 5 years of relevant experience, in customer business partnering, business analysis, IT demand management, project coordination, business relationship management, customer onboarding, or technology delivery support
- Experience working with customer-facing business stakeholders and cross-functional technology teams
- Experience in logistics, supply chain, procurement, warehousing, customer onboarding, commercial operations, or Order-to-Deliver processes is an advantage
- Core Competency:
- Strong understanding of customer business partnering, demand management, and business analysis practices.
- Ability to gather, structure, and document customer business requirements, operational needs, and decision inputs.
- Good understanding of customer onboarding and technology delivery lifecycle from intake to assessment, approval, solutioning, delivery, and closure.
- Working knowledge of Microsoft 365, Excel, PowerPoint, SharePoint, Teams, and basic reporting tools; familiarity with ServiceNow, Jira, or Power BI is an advantage.
- Leadership Competency:
- Strong coordination, follow-up, documentation, and stakeholder management skills, with the judgement to escalate risks, decisions, and conflicts appropriately to the Customer Business Partner Manager.
- Structured, detail-oriented, business-focused, and comfortable operating as a specialist individual contributor in a fast-moving environment under manager direction.
- Expected Deliverables:
- Updated customer requirement register and customer technology pipeline for manager review.
- Customer requirement qualification summaries and business requirement notes.
- First-level impact assessment inputs and prioritization scoring inputs.
- Customer requirement status dashboards and management reports.
- Customer O2D technology support documentation.
- Meeting notes, action trackers, decision logs, and governance packs prepared for manager review and stakeholder follow-up.
- Process improvement recommendations for customer business partnering and requirement management
- Success Measures/Indicative KPIs:
- Requirement quality: Percentage of customer requirements captured with complete required information.
- Turnaround time: Improved time to qualify and route customer requirements for assessment.
- Pipeline visibility: Accuracy and timeliness of customer requirement register, dashboard, and status reporting.
- Governance discipline: Number of customer requirements assessed, documented, and submitted with complete prioritization inputs through the agreed process.
- Stakeholder experience: Customer and business stakeholder satisfaction with engagement quality, clarity, and follow-through.
- Efficiency: Reduction in unclear, duplicated, or overlapping customer technology requests.
- Strategic Value to ASMO:
- Giving ASMO dedicated execution capacity for customer-facing technology engagement, customer onboarding, Order-to-Deliver support, and customer requirement governance under the direction of the Customer Business Partner Manager. It improves requirement quality, follow-through, documentation discipline, and pipeline visibility, while ensuring senior managers retain accountability for prioritisation, approvals, strategic decisions, and stakeholder commitments
- Deadline: 30 days from posting.
Preferred Qualifications
- Exposure to customer business partnering, business relationship management, Order-to-Deliver processes, IT governance, portfolio management, demand planning, project intake, service management, or business case preparation is preferred
About ASMO
Saudi procurement and supply-chain services hub serving energy, chemical, and industrial companies across Saudi Arabia and MENA.
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