CRM Specialist (Chinese Speaker)

Chinese speaker, responsible for supporting the sales and regulatory affairs teams by coordinating internal processes, following up on financial and administrative requirements related to client projects, and ensuring smooth communication between the Sales, Regulatory Affairs, and Accounting departments.

The role focuses on tracking project progress, monitoring payments, and ensuring all regulatory applications proceed without delays due to administrative or financial issues.

1.

Sales Support Assist the sales team in preparing proposals, quotations, and service agreements for clients.

Maintain records of client contracts, proposals, and service packages.

Coordinate with the regulatory affairs team regarding project timelines and requirements.

Track new client onboarding and ensure all required documents are received.

2.

Coordination with Regulatory Affairs Team: Follow up with the regulatory affairs team regarding the status of product registrations, applications, and regulatory submissions.

Ensure all regulatory applications have the required supporting documents and payments before submission.

Maintain tracking sheets for ongoing projects and regulatory submissions.

3.

Financial & Payment Follow-up Coordinate with the accounting team regarding:Client payments Application fees Government feesAnnual representative fees Follow up with clients regarding pending invoices or payment confirmations.

Ensure payments are received before initiating regulatory procedures where required.

4.

Client CommunicationAct as a coordination point between clients and internal teams.Respond to client inquiries regarding payment status, documentation, and administrative procedures.Send reminders to clients regarding outstanding documents or payments.

5.

Reporting & DocumentationMaintain organized records of:Client information Project status Payment trackingRegulatory submission timelinesPrepare periodic reports for management regarding:Payment statusProject progressSales pipeline follow-up.

6.

Internal CoordinationEnsure smooth communication between Sales, Regulatory Affairs, and Accounting teams.

Assist in improving internal workflow and process tracking systems (e.g., CRM, ERP, Odoo).

Pay: From AED2,500.00 per month