CRM Executive
Skills
About This Role
Role Summary
The ideal candidate will be responsible for managing customer leads, coordinating closely with dealer networks across the UAE, and ensuring timely lead assignment and follow-up to support sales growth and customer satisfaction.
This role requires excellent communication skills in English & Arabic, strong time management, attention to detail, and the ability to work in a fast-paced environment.
The CRM Executive will play a key role in maintaining smooth coordination between customers, dealerships, and internal sales teams.
Key Responsibilities
- Generate, manage, and track sales leads received through various channels including website inquiries, phone calls, campaigns, and digital platforms.
- Assign leads promptly to the appropriate dealers across the UAE based on territory, availability, and business requirements.
- Monitor lead status and ensure dealers follow up with customers within the required turnaround time.
- Conduct regular follow-ups with dealers to track lead progress, conversion status, and customer feedback.
- Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow-ups, and customer engagement.
- Communicate professionally with customers and dealers through emails, calls, and CRM platforms.
- Maintain accurate customer records, lead updates, and activity logs in the CRM system.
- Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times.
- Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities.
- Ensure high levels of customer satisfaction through timely responses and effective communication.
- Escalate unresolved issues or delayed dealer responses to management when necessary.
- Support continuous improvement of CRM processes and customer experience standards.
Skills & Requirements
- Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry in UAE
- Experience using CRM systems and customer databases (automotive CRM experience preferred)
- Excellent communication skills in English & Arabic (spoken & written)
- Strong analytical and reporting skills
- Customer-focused mindset with strong problem-solving abilities
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