CRM Executive
Skills
About This Role
Overview
We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after-sales operations through effective communication, customer follow-up, and complaint handling the role focuses on delivering an excellent customer experience while maintaining long-term customer loyalty and supporting dealership business growth.
Responsibilities
- Maintain positive and professional relationships with customers.
- Ensure high levels of customer satisfaction throughout the customer journey.
- Serve as the primary point of contact for customer feedback and concerns.
- Build long-term customer engagement and loyalty.
- Conduct follow-up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery.
- Ensure customers are satisfied with dealership services.
- Record customer feedback and follow-up results.
- Maintain and update customer information.
- Ensure customer records are accurate, complete, and updated regularly.
- Generate customer activity reports and performance reports.
- Monitor lead management and customer interaction history.
- Receive and document customer complaints professionally.
- Escalate critical complaints to management when necessary.
- Follow up until the issue is fully resolved and customer satisfaction is achieved.
- Analyze customer feedback and identify improvement opportunities.
- Support implementation of customer experience improvement initiatives.
- Coordinate customer campaigns, promotions, and service reminders.
- Support sales teams with customer lead follow-up.
- Prepare daily, weekly, and monthly CRM reports.
- Track customer satisfaction KPIs and complaint trends.
- Provide recommendations to improve customer experience.
Qualifications
- Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service, or related field.
- Minimum 2–4 years of experience in CRM, customer service, or automotive dealership operations.
- Knowledge of automotive sales and after-sales operations is an advantage.
- Pay: AED4,500.00 - AED6,000.00 per month
Language
- Arabic (Required)
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