CRM Agent
Role Overview
Answer incoming customer inquiries and make outgoing calls to generate actionable leads.
Key Skills for This Role
Full Job Posting
Role purpose
Answer incoming customer inquiries and make outgoing calls to generate actionable leads.
Duties and responsibilities
- Answer incoming calls and respond to customer emails.
- Manage and resolve customer complaints using available resources and applicable software.
- Place customer orders in the computer system and process orders, forms, and applications.
- Identify and escalate issues to supervisors, and route calls to appropriate resources.
- Provide product and service information and research information as needed.
- Document call information according to standard operating procedures; recognize and report customer-call trends to management.
- Follow up with customers where necessary and upsell products and services.
- Complete call logs and reports.
Minimum qualifications
- High school education or higher.
- At least 1 year of experience in a call center environment.
- Superior listening and verbal and written communication skills.
- Knowledge of customer service practices and principles.
- Excellent data-entry and typing skills.
- Fluency in English and Arabic.
- Excellent interpersonal skills and the ability to handle stressful situations appropriately.
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