Credit Controller

What You'Ll Be Doing

Credit Control & Collections

• Achieve the monthly collection targets established by management, with a primary focus on recovering outstanding invoices aged over 60 days.
• Develop and execute effective debt collection strategies to ensure timely receipt of payments while maintaining positive and professional customer relationships
• Monitor and escalate payment-related issues to management and relevant department heads, providing timely updates and recommendations where necessary
• Proactively follow up on overdue accounts and enforce the company's credit control and collection procedures to minimize outstanding receivables and improve cash flow.
• Monitor and manage all outstanding customer receivables to ensure consistent collections across the customer portfolio.
• Negotiate payment arrangements with delinquent customers and monitor adherence to agreed payment plans.
• Review and recommend updates to customer credit terms to mitigate financial risk and improve credit management.

Customer Relationship Management

• Conduct regular customer visits to strengthen business relationships, resolve payment-related issues, and facilitate timely collections.
• Maintain proactive communication with customers to resolve invoice queries, payment disputes, and account discrepancies.
• Prepare and distribute monthly Statements of Account (SOA) to all customers to support account reconciliation and encourage prompt payment.
• Obtain customer balance confirmations on a quarterly basis to ensure account accuracy, support financial reporting, and resolve discrepancies in a timely manner.

Stakeholder Management

• Escalate significant payment delays, credit risks, and collection issues to management and relevant department heads, providing timely updates and recommendations.
• Liaise with Sales, Operations, Finance, and other internal stakeholders to resolve customer issues impacting collections.
• Participate in weekly collection review meetings with key stakeholders to discuss collection performance, high-risk accounts, and action plans.

Reporting & Compliance

• Prepare and circulate daily ageing and collection reports to management and relevant stakeholders.
• Monitor collection performance against targets and highlight key risks, trends, and overdue accounts.
• Assist with internal and external audits by ensuring credit control records are accurate, complete, and compliant with company policies and accounting standards.

Process Improvement

• Continuously identify opportunities to improve credit control processes, collection efficiency, and cash flow performance.
• Recommend enhancements to credit policies, collection procedures, and financial controls to reduce overdue receivables and minimize bad debt exposure.

Qualifications & Skills

• Proven experience in credit control or accounts receivable, with a strong understanding of credit management and collections.
• A degree in Finance, Accounting, Business Administration, or a related field is preferred.
• Relevant certifications (e.g., CICM - Chartered Institute of Credit Management) are advantageous.
• Proficiency in Microsoft Office, especially Excel.
• Familiarity with common accounting software such as QuickBooks.
• Experience with systems including but not limited to invoice discounting/factoring.
• Excellent communication and negotiation skills, capable of managing sensitive situations with diplomacy.
• Strong analytical skills with attention to detail and the ability to reconcile complex accounts.
• Ability to build and maintain positive relationships with clients and internal stakeholders at all levels.
• Assertive, responsible, and results-oriented with a proactive approach to problem-solving.
• High level of integrity and professionalism in handling confidential information.
• Strong organizational and time management skills, with the ability to prioritise tasks effectively.
• Ability to work well under pressure and adapt to changing circumstances in a fast-paced environment.