oracle

CPA Executive

Digitide Solutions

Kanpur, IND

Full-time

Junior · 2+ years experience

Onsite

Discovered 1 weeks ago

Communication

Full Job Posting

A bachelor's degree in business, finance, or a related field is preferred.
Certified Public Accountant (CPA) certification is required for this role.
Minimum 2 years of experience in a customer care or support role, preferably in the BFSI industry.
Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
Proficiency in using customer relationship management (CRM) systems and other relevant software.
Ability to work independently and manage multiple tasks simultaneously.
Excellent time management and organizational skills.
A proactive and positive attitude, with a passion for delivering exceptional customer service.
Willingness to continuously learn and adapt to new technologies and industry practices.

Handle customer inquiries and provide timely responses via phone, email, and live chat.
Resolve customer issues and complaints, ensuring a satisfactory resolution.
Maintain a thorough understanding of our products and services to offer accurate information.
Document and update customer records, ensuring accurate and up-to-date information.
Collaborate with other teams to address complex customer needs and escalate issues when necessary.
Provide regular feedback and insights to improve our customer support processes.
Ensure compliance with data privacy and security regulations during customer interactions.
Maintain a positive and professional attitude, representing our company's brand and values.
Stay updated with industry trends and competitor offerings to enhance customer support.

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