Corporate Excellence Manager

Job purpose

Administrative and supervisory tasks

• Contribute to administrative policies, initiatives, operational plans, goals, targets, and KPIs, and track performance.
• Guide the team to improve service quality, accuracy, and effectiveness.
• Improve workflows and ensure approved systems, policies, and procedures are documented and followed.
• Monitor employee performance, identify training needs, recommend courses, and assess their effectiveness.
• Identify resources needed for daily operations and ensure effective utilization.
• Collaborate on the departmental budget and monitor financial performance.
• Identify talent and competency needs and recommend staffing actions with relevant organizational units.
• Maintain staff communication and engagement; organize and archive departmental documents.
• Monitor administrative resources, equipment, and materials with specialist units.
• Report departmental achievements and development proposals to the direct manager.

Corporate excellence tasks

• Supervise preparation, implementation, evaluation, and periodic review of the annual corporate excellence plan.
• Establish and disseminate excellence standards aligned with requirements and best practices.
• Monitor compliance, track non-compliance, and determine corrective actions.
• Prepare excellence reports with analysis, benchmarking, and recommendations for performance and quality development.
• Implement institutional development initiatives and measure their impact on efficiency and sustainable improvement.
• Review and document processes using continuous-improvement methodologies.
• Promote a culture of excellence and support organizational units in achieving it.

Job requirements

• Bachelor’s degree in business administration, public administration, data analysis, or a related field.
• At least six years of experience in the same field.
• Professional certifications listed: EFQM Assessor/Professional, Six Sigma Green/Black Belt, CMQ/OE, PMP, or Balanced Scorecard Professional; required/preferred status is unclear.
• Core competencies include strategic planning, excellence frameworks, continuous improvement, KPI management, benchmarking, data analysis, leadership, governance, problem solving, and communication.