Coordination Team Manager
Full Job Posting
Location
- Huntingwood, NSW
Benefits
- 25 days annual leave
- Death & Total permanent disability cover
- Income protection
- Perkbox Discounts Portal
- Financial & Wellbeing Seminars
What you will do
- Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences.
- Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
- Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
- Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
- Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
- Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
- Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality.
- Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development.
- Key Skills & Experience:
- Proven leadership experience in service coordination, operations, or related field.
- Strong coaching, mentoring, and team development skills.
- Demonstrated ability to drive a customer-first culture and operational excellence.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Experience with process improvement, digitisation, and change management.
Requirements
- Proven leadership experience in service coordination, operations, or related field.
- Strong coaching, mentoring, and team development skills.
- Demonstrated ability to drive a customer-first culture and operational excellence.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Experience with process improvement, digitisation, and change management.
About Alfa Laval
Global leader in heat transfer, separation, and fluid handling technologies.
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