Consumer Product Manager
Role Overview
Own experiences used by buyers and sellers, from discovery, evaluation, payment, and delivery to listing, pricing, and seller payment.
Turn consumer insight into features that improve conversion, repeat purchase, and marketplace trust.
Work across app and web with design, engineering, operations, and commercial teams.
Key Skills for This Role
Full Job Posting
About Soum
Soum is a Riyadh-based B2C marketplace for used electronics and cars in Saudi Arabia, available through its website and mobile app.
The company emphasizes trust and has launched subscription products for electronics and cars.
About the role
Own experiences used by buyers and sellers, from discovery, evaluation, payment, and delivery to listing, pricing, and seller payment.
Turn consumer insight into features that improve conversion, repeat purchase, and marketplace trust.
Work across app and web with design, engineering, operations, and commercial teams.
Key responsibilities
- Own and prioritize a core consumer roadmap, such as buyer journey, seller journey, or subscriptions, based on business and customer impact.
- Research customers using interviews, usability tests, app reviews, support tickets, and behavioral data.
- Optimize listing, search, product pages, checkout, payments, delivery tracking, returns, and post-purchase journeys.
- Improve trust through condition grading, inspection reports, verified sellers, buyer protection, ratings, and transparent pricing.
- Shape subscription value propositions, packaging, onboarding, engagement, and retention with Commercial and Finance.
- Write PRDs, user stories, and acceptance criteria; guide agile work from discovery through release and iteration.
- Champion an Arabic-first bilingual experience with high-quality RTL design and Saudi localization.
- Run hypothesis-driven A/B tests, define success metrics, and make evidence-based scaling decisions.
- Track conversion, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS, and complaints.
- Coordinate with Operations, Marketing and Growth, and Finance on end-to-end product changes.
- Monitor marketplaces and recommerce competitors and adapt useful ideas for Soum customers.
Requirements
- 2–4 years of product management experience on consumer-facing digital products such as marketplaces, e-commerce, fintech, or consumer apps.
- Demonstrated success shipping consumer features that moved measurable business metrics.
- Data-informed consumer intuition and comfort with analytics tools, funnel analysis, and A/B testing; working SQL is a strong plus.
- Hands-on experience building for iOS, Android, and web.
- Understand two-sided marketplace dynamics, including supply and demand, liquidity, trust, and pricing.
- Experience working with designers and engineers in agile environments, writing clear specs, and prioritizing.
- Strong communication and stakeholder management across operations, commercial, and technology teams.
- Fluent English; Arabic is a strong plus.
- Nice to have: KSA/GCC consumer, Arabic/RTL product, or local payment experience; background in used goods, recommerce, automotive, or subscriptions.
Product tools and measures
- Examples of analytics tools include Amplitude, Mixpanel, and GA4.
- Marketplace payment examples include Mada, Apple Pay, and BNPL.
- Core measures include conversion, retention, GMV, activation, repeat purchase, subscription retention, NPS, and customer complaints.
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