Conseiller expérience numérique
Role Overview
The advisor reports to the property-insurance digital products division and maximizes value delivered by the agile team for the “Je gère” member journey.
The role supports continuous improvement of self-service digital experiences for members, operations, and business partners.
The advisor is a product resource for multidisciplinary teams and helps align stakeholders on complex issues.
Key Skills for This Role
Full Job Posting
Role overview
The advisor reports to the property-insurance digital products division and maximizes value delivered by the agile team for the “Je gère” member journey.
The role supports continuous improvement of self-service digital experiences for members, operations, and business partners.
The advisor is a product resource for multidisciplinary teams and helps align stakeholders on complex issues.
Responsibilities
- Create clear, complete, testable user stories with UX, analysis, and delivery teams; maintain a prioritized, delivery-ready backlog and manage dependencies.
- Align team work with PI objectives and business value; participate in agile ceremonies and support continuous improvement.
- Clarify needs, answer team questions, facilitate decisions, and help remove delivery blockers.
- Work with the Product Manager and partner teams on PI Planning, dependencies, and train objectives.
- Ensure functional quality through acceptance criteria, definition of done, and relevant non-functional requirements.
- Coordinate with business experts, operations, compliance teams, and partners; analyze friction and outcomes to identify improvements.
Qualifications
- Bachelor's degree in administration, computer science, marketing, or a related field.
- At least 10 years of digital product delivery experience, ideally in insurance or financial services.
- Advanced spoken and written French and English.
- Knowledge of agile practices and a good understanding of SAFe.
- Strong analysis, problem-solving, decision-making, influence, stakeholder mobilization, and communication abilities.
Assets
- Experience in property and casualty insurance, digital self-service, or product backlog management tools is an important asset.
About Beneva
Beneva states that it supports employment equity and encourages applications from members of designated groups.
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