Conference and Events Coordinator

Role summary

Event coordination and service

• Assist the Catering Manager in creating and distributing Banquet Event Orders to relevant departments.
• Oversee function rooms and ensure BEO requirements, room setups, and guest requirements are ready on time.
• Supervise banquet employees, provide training, and prepare position assignments, break schedules, and event duties.
• Coordinate morning and night shift handovers and communicate last-minute changes to the team.
• Welcome guests and clients; maintain communication with organizers and on-site contacts to meet or exceed expectations.
• Maintain equipment inventory and storage areas; return china, glassware, silverware, and linen to designated locations.
• Set and refresh rooms; inspect table arrangements for cleanliness, neatness, and compliance with group requirements.
• Follow up on special arrangements, handle setup issues, and ensure all guest requirements are ready before event start time.
• Ensure guest checks are billed and signed by the host according to billing information.
• Know function menus and coordinate with the Chef to explain ingredients and preparation methods.
• Complete event opening and closing checklists and maintain clean work areas, banquet rooms, and storage areas.
• Follow safety and security procedures and promptly report work-related accidents or injuries.

Experience and education

• At least 2–3 years in banquet operations or event management within a luxury or five-star hotel environment.
• Proven experience supervising large-scale weddings, conferences, and corporate functions.
• Experience managing staff schedules, training, and performance evaluations.
• Hands-on experience with food and beverage service standards and event logistics.
• Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
• Knowledge of health and safety regulations and luxury service standards.

Skills and additional qualifications

• Leadership, team management, planning, time management, communication, problem-solving, conflict resolution, and attention to detail are needed.
• Familiarity with banquet setups, AV equipment, and event service standards is listed.
• Basic understanding of event budgeting and cost control is listed.
• Food Safety, Event Management, or Leadership Training certifications are an advantage.

About the hotel