Conference and Events Coordinator

Role overview

Event coordination and service

• Assist the Catering Manager with creating and distributing Banquet Event Orders to relevant departments.
• Oversee function rooms and ensure setups and guest requirements are ready on time and comply with the Banquet Event Order.
• Coordinate with guests and organizers during functions, accommodate last-minute changes, and follow up on special arrangements.
• Welcome guests, address service needs, and maintain communication with organizers and on-site contacts.
• Know the menu and communicate major ingredients and preparation methods with the Chef.
• Ensure guest checks are billed and signed according to the provided billing information.

Team and event operations

• Supervise banquet employees, provide training, and prepare position assignments, break schedules, and event duties.
• Maintain shift communication and handovers, and ensure the team knows about last-minute changes.
• Inspect table setups and room presentation, refresh rooms during meetings, and resolve problems.
• Maintain equipment inventory and storage, and return china, glassware, silverware, and linens to their proper locations.
• Complete event opening and closing checklists and maintain clean work, banquet, and storage areas.
• Follow safety and security policies and promptly report work-related accidents or injuries.

Experience and education

• Requires 2–3 years in banquet operations or event management within a luxury or five-star hotel environment.
• Requires a proven record supervising large-scale weddings, conferences, or corporate functions.
• Requires experience managing staff schedules, training, and performance evaluations.
• Requires hands-on food and beverage service standards and event logistics experience.
• Requires a diploma or degree in Hospitality Management, Hotel Administration, or a related field.
• Additional Food Safety, Event Management, or Leadership Training certifications are advantageous.
• Knowledge of health and safety regulations and luxury service standards is required.

Skills

• Leadership, team management, organization, planning, time management, communication, and problem-solving are important.
• Attention to detail and customer-service orientation are required.
• Familiarity with banquet setups, AV equipment, event service standards, budgeting, and event cost control is listed.

About the employer